Careers at LondonCryo

Want to work at London’s leading wellness and cryotherapy centre?

Take a look at our current openings below and apply with a CV and cover letter to careers@londoncryo.com.

CLINIC MANAGER

at LondonCryo is to manage daily operation of the wellness and recovery location; to make sure it runs smoothly, efficiently, and effectively; to train, coach and oversee the team in performing their tasks, observing the standards and following the procedures, and guide the team towards achieving the client acquisition, sales and retention goals. 

 To be the right person for the role of a Clinic Manager, you will need to:

·      Have a positive, outgoing, service-oriented personality.

·      Be fluent in English, with excellent verbal and written communication skills.

·      Be persuasive and goal oriented.

·      Be a team player who can organize and lead other team members.

·      Be good at multitasking, time and stress management.

·      Commit to adopting our company values and culture.

·      Pledge to follow our Professional Code of Conduct.

·      Have completed on-the-job training and successfully pass tests on all wellness and recovery services provided by LondonCryo.

Responsibilities of a Clinic Manager / Team Leader

·      To be a champion of customer service:

·      To be a champion of sales:

·      To manage the team:

·      To manage inventory of supplies and products for sale:

·      To manage health and other emergencies on the premises:

Key performance indicators

·      Conversion rate (leads to consultation bookings).

·      Total net sales.

·      Average ticket sales per client.

·      Retention rate (returning clients after their packages have expired).

·      Performance as a team member (attitude, responsiveness, and responsibility, as assessed by the owner or supervising senior manager).

Essential qualifications, skills, and personal characteristics

·      Positive, outgoing, respectful, and inclusive personality.

·      Self-motivation and dependability.

·      Min 2 years of experience in customer support, client services, sales, or a related field.

·      Leadership skills and experience in managing a team of min 5 people.

·      Fluency in English and excellent verbal and written communication skills.

·      Service orientation and customer focus - ability to observe and listen attentively, to assess needs and find ways to meet them, to troubleshoot and pivot to ensure superb customer experience.

·      Goal orientation.

·      Ability to understand, apply and present data.

·      Persuasiveness and proven track record in sales.

·      Adaptability and resilience.

·      Excellent problem-solving skills.

·      Being able to work under stress, multitask, prioritize, organize, delegate, and manage time and team effectively.

·      Computer literacy.

·      Bachelor’s degree in business, hospitality, fitness, wellness, or related field preferred.

 In-company training

LondonCryo strives to provide consistently superb client experience, regardless of the location and the person communicating with the client. For this reason, in-company training, prompt following of all procedures and observation of all internal standards are as important as work experience, skills, and personality.

To perform a role of a Clinic Manager / Team Leader, in-depth understanding of LondonCryo brand, market positioning and all services the company provides is also essential.

BEFORE you can fully take the position of a Clinic Manager / Team Leader, you must:

·       Have completed the required training, as per company Training Manual.

·       Have successfully passed all respective tests of knowledge and understanding.

·       Experience all services provided at the wellness center, except if health condition is a contraindication.

·       Demonstrate the ability to independently execute all tasks of the role.

·       Receive owner’s and/or general manager’s approval of readiness for the role.

Job Type: Permanent

Salary: Based on experience

Benefits:

• Employee membership

Schedule:

• Day shift

• Weekend availability

Supplemental pay types:

• Commission pay

• Tips

Work Location: In person

To apply email careers@londoncryo.com

WELLNESS FRONT OF HOUSE

FULL TIME, PART & weekend work AVAILABLE

Are you enthusiastic about helping people lead healthier lives so they can pursue their passions? If that sounds like you, you're incredible! That's exactly what we prioritise at LondonCryo, and we're always seeking team members who share this same dedication. As our Wellness Representatives, you will be the face of LondonCryo and play a crucial role in providing exceptional customer experiences.

Description:

• Welcoming clients and assisting them with the wellness services offered by LondonCryo

• Assisting clients via phone, promptly responding to important voicemails, and managing the booking, scheduling, rescheduling, and cancellation processes

• Onboarding new clients, which includes completing medical waivers and creating profiles in our point-of-sale system

• Conducting tours and promoting service packages and memberships

• Educating clients about the various services provided by LondonCryo

• Performing opening and closing procedures

• Ensuring a safe, clean, and secure environment for all guests and employees

• Exemplifying LondonCryo's core values and embodying the mission and vision of the LondonCryo lifestyle

• Fostering a vibrant and inclusive store culture where every team member feels involved, valued, and appreciated for their contributions

Requirements:

• You’re passionate about health and wellness

• You have at least one year of customer service experience in a retail environment.

• Working weekends doesn’t bum you out

• Communication and collaboration are some of your strong suits

Job Type: Permanent

Salary: From £11.44 per hour

Benefits:

• Employee membership

Schedule:

• Day shift

• Weekend availability

Supplemental pay types:

• Commission pay

• Tips

Work Location: In person

To apply email careers@londoncryo.com

BEAUTY THERAPIST - LEVEL 3 NVQ

We are seeking an enthusiastic beauty and massage Part Time Qualified Beauty Therapist to join our team and deliver the LondonCryo premium level service to clients. 

Ideally qualified to minimum NVQ Levels 2 & 3 or equivalent UK qualifications, with salon experience, you’ll need to be confident in delivering services to clients of all ages and genders and you’ll be passionate about providing the highest standards of customer care. The successful candidate must already hold the required qualifications and have current/recent salon experience.

We offer a huge range of treatments, meaning that the job is extremely varied and no two days are the same. We offer Slimming, Toning, Cryofacials, Lymphatic Drainage and Deep Tissue massage so experience in any of these would also be a bonus but not essential as we offer on the job training for our specialist services. Our skin brand partners are currently Evolve and Circadia. Experience of these would also be helpful but we are committed to ongoing training and for us, finding the right personality is the most important thing. Massage experience is essential and additional qualifications in other massage disciplines, such as sports or lymphatic draiange massage would be ideal, or a willingness to qualify in additional disciplines

If you join our friendly and supportive team, you can expect:

• Excellent rates of pay

• Holiday allowance

• Ongoing training, professional development and new skills.

• Pension.

• Discounted/free treatments, discounted products.

• Free uniform

• Take a look at our socials (Facebook and Instagram LondonCryo) and our website to get a feel of our business ethos and if you think you’d be a great fit, then get in touch and start an exciting new chapter in your beauty career.

  Job Types: Part-time
  Part-time hours: 16-40 per week

  Salary: From £11.95 per hour

  Benefits:

  • Company pension

  • LondonCryo membership

  Schedule:

  • Day shift

  • Weekend availability is a must

  Supplemental pay types:

• Commission

• Tips

• Experience:

• recent salon: 2 years (required)

• Licence/Certification:

• NVQ or equivalent UK certification in Beauty Therapy (required)

  To apply email careers@londoncryo.com